Terms & Conditions

 

These general terms and conditions of sale apply to all orders placed on Europe:

  • origo.store is operated by World Value Europa Lda
  • Address: Avenida Manuel Violas 476, Vila Nova de Gaia, Portugal
  • Email: pmartino@origo.store
  • Commercial registry number: 517707616

Orders

1. How to place an order

Once you have selected one of our Items in the store section of origo.store , you have to select the size, color and enter the quantity that you wish to order. The selected Item(s) can then be transferred to your shopping cart by clicking on the "add to my cart" button. You can either add more Items to you cart or proceed to the checkout by clicking on the "checkout" button located at the upper right corner of the page. You must then enter your shipping address and contact information. At this stage you can still remove or edit any Items stored in your shopping cart. The next stagw allows you to enter your payment information and check the order total Your order will be submitted at the time you press the "Place Order" button.

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase the Items that you have selected on the basis of these terms and conditions. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Items have been dispatched.

The agreement will only relate to those Items whose dispatch we have confirmed in the Order Shipping Confirmation. We will not be obliged to supply any other Items which may have been part of your order until the dispatch of such Items has been confirmed in a separate Order Shipping Confirmation.

Your order will be fulfilled by the delivery date depending on the origin of the selected pieces from 7 to 6 months

 

2. Price

The product prices are as displayed on the Website, except in cases of obvious error. The pricing currency is Euros.
The product prices displayed on the Website are inclusive of Value-Added Tax (VAT). The VAT rate can vary according to the EC intra-community rules in force. All prices are exclusive of shipping rates. Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates per country see our Shipping Information.

We reserve the right to modify prices on origo.store at any time without notice. Changes will not affect orders in respect of which we have already sent an Order Shipping Confirmation.

Origo.store contains a large number of Items and it is always possible, despite our best efforts, that some of the Items listed on Origo.store will be incorrectly priced. We will normally verify prices as part of our dispatch procedure so that, where the correct price of the Items is less than our stated price, we will charge the lower amount when dispatching the Items to you. If the correct price of the Items is higher than the price stated on Origo.store, we will normally, at our discretion, either contact you for instructions before dispatching the Items, or reject the order and notify you of such rejection.

We are under no obligation to provide the Items to you at the incorrect (lower) price, even after we have sent you an Order Shipping Confirmation, if the pricing error is obvious and unmistakable and could have been reasonably been recognized by you as mispricing.

 

Payments and payment security

1. Payment

Payment can be made by the payment methods as are indicated in the order process on Origo.store. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Origo at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

 

2. Security

Your payment information is encrypted and will only be transmitted in a protected form over the internet. The payment is processed via the secured payment service of our partner vendors which conforms to required security standards.

 

3. Reservation of ownership

Ownership of the Items will only pass to you when we have received full payment of all sums due in respect of the Items, including delivery charges. All purchased Items are transported and delivered to you by an independent carrier not affiliated with, or controlled by us. The risk of ownership of Items is transferred to you on delivery.

4. Fiscal Invoices/VAT Receipts

Sales via this website are intended for non-business consumers, and VAT at the rate applicable in the country of delivery will be charged. It is currently not possible to send an invoice with a customer VAT number on it.

  

General Concerns

1. Customer service

If you need help finding your order number or have any questions about your return, please email Origo Customer Service at pmartino@origo.store

 

2. Guarantee

Our Origo pieces are delicate and due to their origin they are also imperfect. The care recommendations on the "Origo Care" label should be considered.

If any piece is delivered with defects, please follow the "Returning or exchanging an item" process, where it is very likely that there is no replacement part, so you will have the option of refund or exchange for a different part.

 

3. Colors

Origo has made every effort to display as accurately as possible the colors of the products that appear on Origo.store As the actual colors you see depend on your computer monitor or mobile device, however, we cannot guarantee and do not warrant that your monitor’s or device’s display of any color will be accurate.

 

4. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using Origo.store, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

5. Notices

All notices given by you to us must be given to pmartino@origo.store. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in the above paragraph. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

 

6. Transfer of Rights and Obligations

These terms and conditions are binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

 

7. Password

Registration as a user for access to certain areas on Origo.store or in connection with recurring visits or purchasing may require both a user name and a password or adherence to other particular access requirements as designated by us. Only one user can use one user name and password and, thus, one account. By limiting access, it helps avoid unauthorized usage by other persons, institutions, or entities because anyone with knowledge of both your user name and password can gain entry to the restricted portions of Origo.store and to your account.

Accordingly, by using Origo.store, you agree to consider your user name and password as confidential information and to keep your user name and password confidential. You will immediately notify us if you become aware of any loss or theft of your password or any unauthorized use of your user name and password. We will not be liable for any loss or damage arising from your failure to comply with these obligations. We reserve the right to delete or change a user name or password at any time and for any reason. Notwithstanding the foregoing, nothing herein shall convey to you any further rights in your account or its information and any and all such content or information shall be subject to these terms and conditions.

 

8. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that are caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, and the acts, decrees, legislation, regulations or restrictions of any government.

Our performance of our obligations under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

 

9. Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the methods specified above.

 

10. Severability

If any of these terms and conditions or any provisions of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

11. Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the supply of Items from Origo.store and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that in agreeing to be bound by these terms and conditions, neither of us has relied on any representation, undertaking or promise given by the other or from anything said or written in negotiations between us prior to such agreement except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any order (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

 

12. Terms of Use and Terms and Conditions of Sale

In the event of a sale, the Terms and Conditions of Sale shall prevail. In case of conflict between the Terms of Use and the Terms and Conditions of Sale, the Terms and Conditions of Sale shall prevail.

 

13. Applicable Law and Language

The European Commission has set up a dispute resolution platform to collect any complaints from consumers following an online purchase and then forward them to the relevant national mediators. This platform can be accessed at the following URL address: http://ec.europa.eu/consumers/odr/.

The language of this Contract is English.

 

14. Privacy Notice of Origo brand and World Value Europa Lda.

This privacy notice governs how World Value Europa Lda (“Origo”, “we”, “our” or “us”) collects, uses, maintains and discloses information collected from users (each, a "User" or “you”) of the Origo.store website (the “Site”) and customers in the retail stores we operate in Europe. 

 

Origo coffee coming soon

Come and try our multiorigin experience

In our store we have courtesy coffee from differet origins. Come and give us your feedback.

Your opinion helps us to improve.